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27 Comments

  1. 1

    Zaritsky

    Tempted to ask WHICH place…

    Reply
    1. 1.1

      The Gluten Dude

      That will remain between me and my waiter friend :)

      Reply
  2. 2

    Rachel

    did he just roll his eyes or was he a tool in other ways, too? I would have given him NO tip…

    Reply
    1. 2.1

      The Gluten Dude

      Yeah…I hear you. But I spent many years working in restaurants and I still know how crappy of a job in can be.

      Reply
  3. 3

    Doro

    I’ve had to develop relationships with the proprietors of restaurants in order to be guaranteed food that is safe for me to eat. I frequent a sushi restaurant in which I had to change the way I ordered food after I was diagnosed. The manager ran with it and trained her staff on GF food preparation. I’ve never gotten sick after eating there. One restaurant down…hundreds to go!

    Reply
    1. 3.1

      The Gluten Dude

      That is one great restaurant. Even to have one on your list is a nice treat.

      Reply
      1. 3.1.1

        Doro

        Yes, it’s nice to have one place where they’re looking out for me (much the way I’ve looked after them financially for the last 6 years, ha ha ha). They’ve even got to the point where they’ll point out foods that I can’t have and refuse to serve it to me because there’s a small risk of cross-contamination. :)

        Reply
  4. 4

    Bernardina

    I agree what your saying I even had family members roll there eyes. They acted like I wasn’t human.

    Reply
  5. 5

    Sandi

    I was in Disneyworld last week and if you tell them no gluten, most of the places I went to give you your own chef! One chef ninja-ed out of no where to almost knock the fork out of my friend’s hand who was trying to offer me a bite of something with gluten. It was really an awesome experience to feel that protected :)

    Reply
    1. 5.1

      Gluten Dude

      I’ve heard Disneyland rocks it gluten-free!

      Reply
  6. 6

    roddy

    whenever i experience a waiter with an attitude, i ask for the manager and explain to him why i want a different waiter to serve me

    much easier than suffering in silence or dealing with a fool….

    Reply
  7. 7

    Meredith

    I had a manager come to me in a restaurant and said to me, I understand what you are going through.(Internally I’m rolling my eyes at him). I shake my head politely to him. Turns out his wife has had celiac for 15 years and was violently sick until diagnosis. He assured me that the food that is cooked for someone with a “gluten allergy” doesn’t come anywhere close to any other food. It has it’s own grill, fryer, etc. That for once was reassuring to hear, and for once I left a restaurant feeling good, not doubled over in pain.
    So thank you Red Robin for doing a good job.
    Another manager at the same restaurant came up to me with a binder of food that was gluten free at their restaurant.

    Reply
  8. 8

    Rebekah

    I think you are being to soft on the waiter. If he cannot treat all customers with respect and show some understanding then he shouldn’t be doing the job. I would have wrote to the manager as going out for a meal (being a celiac) is hard enough without having to deal with waiters with attitude. You are paying for that rude service.

    Reply
  9. 9

    Ben in Chicago

    In defense of waiters…a few extra trips to the kitchen is money out of their pocket. They are ignoring other tables and slowing do the service to other guests, which mean their tables turn slower and they make less money. Also that waiter most likely had to pay out a slew of other people, and usually that is based on the costs of what you ordered not how much you left him as a tip.
    I have been in the industry for a long time, and can count on one hand the amount of times I have been tipped extra for the time required to handle the multiple runs to talk to the chef, who will most likely treat you rather poorly for talking to him/her multiple times.
    The waiter should not have rolled their eyes, and should have been more understanding of your situation, I absolutely agree with that. I just ask that you be understanding of theirs. Most of those in my profession do everything we can to treat every guest with respect and understanding, even when you do pay us for it.
    I will say I have worked at places that go out of their way to deal with food allergies, but those places usually cost extra. I can’t defend a server who treats a guest poorly, but I can say that you will find a majority are not of his ilk.

    Reply
  10. 10

    CutTheBS

    I wait tables. The thing is that a lot of people who request gluten free are not even allergic, it’s just a fad diet like the Atkins, South Beach, etc…I remember a few years ago we had to modify the menu for the huge demand for low carb. At that time, no one came into the restaurant claiming they had to stay away from gluten. Now, the Atkins has gone the way of the macarena dance and now all of a sudden everybody and their mother are allergic to gluten. Don’t get me wrong, it is a customer’s right to demand gluten free whether they are allergic or not, and the waiter should have kept his anger to himself, I just think most waiters are tired of these diet bandwagoneers because people who tend to diet hop also tend to have obnoxious personalities since they can’t think for themselves and feel they must follow the herd. And obnoxious personalities are the ones who will run the waiter ragged making multiple trips back and forth trying to accommodate their non-existent illnesses and leave a very little tip.

    Reply
    1. 10.1

      Gluten Dude

      I was in the restaurant business for many, many years and I hear ya. It’s the obnoxious ones who run the waiter rampant and then order bread pudding for dessert that make it difficult for the rest of us.

      Reply
      1. 10.1.1

        The Waiter

        Your all obnoxious now. Your like the gluten free gods that deserve the world handed to them.

        Reply
        1. 10.1.1.1

          Doro

          How nasty. But not nearly as nasty as my bathroom after I’ve accidentally had gluten. Would love to email you the scent.

          Reply
  11. 11

    Sara

    This post is exactly what I fear now that I’ve (finally) decided to make the commitment to live GF due to medical reasons (auto-immune disease). I love to eat out and typically do 2-3 times per week. I live in a “rural” area (comparatively speaking) and haven’t eaten out yet. (Just went GF three days ago – this detoxing thing folks talk about is no joke – ugh!) Anyway, I’ll be eating out tonight as I don’t want to cancel my overdue dinner plans with a dear friend. But the restaurant we’re going to doesn’t have their menu online for me to research ahead of time. I’m going to try to call them at some point today and try to speak to the manager (or better yet, the cook!) but suspect I’ll be sending our server on several trips to the kitchen!

    Reply
  12. 12

    Debi

    Thanks for this letter… it’s a carbon copy of one I’d LOVE to give to a recent waiter. Not only did he eye-roll, but actually asked me if I “really had an allergy” or was “just one of those dieters”. Yes. He actually asked that. When I said “its not really an allergy but a severe intolerance that would have me in his restroom the rest of the day, he visibly appeared RELIEVED then proceeded to to regail me with stories of all “those people” who claim to need gluten-free food, but don’t. To make a long story short… in the end, I got the “blackened” ahi on a bed of rice with fresh vegetables and avoided the salad bar as he stated “it’s tainted” (so, it seemed he kinda “got it”). Um. No. I got lightly seared tuna on white rice. No salt. No pepper. No veggies. Nothing extra. AND they still charged me the full freakin’ price. Needless to say, I was NOT a good tipper. AND, I will not be going back to that place.

    Reply
  13. 13

    Sarah

    Does anyone else hate when a waiter comes back and asks if everything is ok during your meal – giving you a look that just reads ‘well they aren’t puking yet’. As if that is the end of our danger period for being glutened.

    Reply
  14. 14

    Michele

    I once went to a restaurant that said gluten free on about 85% of their menu… asked the hostess if it was safe for celiacs…blank stare.., then I said “allergies”… she said yes, and something about how they decided to go gluten free because many people also “choose” to eliminate gluten…red flag. The waiter then came over with a huge crumbly plate of bread…I told him I had Celiac Disease, and asked if gluten free meant safe for me…I got “what is celiacs?”… I explained it as an allergy, asked about contamination, separate cooking, etc.. got “I’m new, I ‘ll ask the chef….”… few minutes later…”the chef is not sure what that means…what is it again, celiacs?” .. the chef of a restaurant that advertises itself as 85% gluten free has never heard the word celiac… unbelievable….needless to say, we walked out… after being charged full price for the drinks we ordered, with no apology.

    Reply
  15. 15

    jessica

    The last time I was in a restaurant checking the gluten free menu the waitress became VERY impatience when I asked her several times what options of the GF menu were also lactose free. She answered: “all of them!” and rolled her eyes very, very annoyed.

    Of course I have learned my lessons and without losing my nerves I just ordered in the most polite way I could managed: “ok, then I will order this one and please would you be so kind to double check that it is lactose free? I will surely vomit blood if it has lactose in it. thanks!”

    She SUDDENLY and kindly suggested me another menu option more suitable and totally safe for me. Which I appreciated much (and safely enjoyed).

    She didn’t stop staring at me while I was eating as if I were about to burst into flames any other moment.
    And I bet she will never take so lightly the food allergy issue.

    Ps: I left her a nice tip, after all thank to her suggestion I enjoyed a tasty and celiac safe dinner. Which doesn’t happen frequently. :)

    Reply
  16. 16

    elisa

    Maybe he has celiac and that explains the bad mood ahah

    Reply
  17. 17

    Diana

    I have had it up to here (motions with my hand to my forehead) with people rolling their eyes!
    Since when has been a polite, socially accepted way to respond to anyone? Especially in a business situation? Especially in a business situation where the dim-wit is working for tips?
    Frankly, If I ever own a business and find an employee rolling their eyes at a paying customer, the employee would soon find themselves as a former employee.

    Reply
  18. 18

    The Waiter

    Your the type of customer that would order a skinny latte and because your such a dick im the kind of waiter that would give you full cream and silently watch as nothing happens to you. Like many other waiters before me. Get over yourself. If you decided all of a sudden to be gluten free and join the fad. Simply dont be a dick about it. If you start questioning us about everything in our food, we are going to lie straight through a fake smile just to get your money and that is it. No more, no less.
    Let me guess,
    you probably wear “activewear” when eating out,
    You probably expect skinny milk in everything (which rarely happens)
    And you more than likey on a few occasions sent food back which “probably” (most definantly) has been rubbed in bread crumbs by scorned staff.

    So before you start complaining about your waiter… Just remember its not only the waiter your complaining to…

    Something will happen to your food. It always does and the boss will never know.

    Be respectful, considerate and understanding of your (very own personal slaves) and you will will actually get (like totally) gluten free food….

    If we didnt sell out already.

    Reply
    1. 18.1

      Gluten Dude

      God…it must suck to be you.

      Reply

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